WCAG 3.2.6 Consistent Help
A consistent way to get help, such as a contact link, chat widget or help page, must appear in the same relative place across pages where it is offered.
Table of contents
What WCAG 3.2.6 Requires
A consistent way to get help, such as a contact link, chat widget or help page, must appear in the same relative place across pages where it is offered.
How to Test It by Hand
Compare help or contact options across multiple pages and confirm they appear in a consistent location and order.
Common Failures
- A live chat widget appears on some pages but not others, or moves to a different position without explanation.
Testing WCAG 3.2.6 With AccessBell
This criterion depends on meaning or context, so it needs a person to judge. AccessBell's report lists it for manual review rather than marking it pass or fail automatically, so it is not missed.
Run a free scan to spot issues on your own pages.
Related Criteria in Predictable
- 3.2.1 On Focus (Level A, WCAG 2.0)
- 3.2.2 On Input (Level A, WCAG 2.0)
- 3.2.3 Consistent Navigation (Level AA, WCAG 2.0)
- 3.2.4 Consistent Identification (Level AA, WCAG 2.0)
- 3.2.5 Change on Request (Level AAA, WCAG 2.0)
Frequently Asked Questions
What does WCAG 3.2.6 require?
A consistent way to get help, such as a contact link, chat widget or help page, must appear in the same relative place across pages where it is offered.
Can AccessBell test WCAG 3.2.6 automatically?
Not fully. This criterion needs a person to judge, so AccessBell's report lists it for manual review rather than marking it pass or fail on its own.
What level is WCAG 3.2.6?
Level A, added in WCAG 2.2.
Sources
- W3C: Understanding 3.2.6 Consistent Help (opens in a new tab)
- W3C: Web Content Accessibility Guidelines (WCAG) 2.2 (opens in a new tab)
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