What WCAG 3.2.6 Requires
A consistent way to get help, such as a contact link, chat widget or help page, must appear in the same relative place across pages where it is offered.
Can AccessBell Test This Automatically?
Not fully. Like most WCAG criteria that depend on meaning or context, this one needs a person to judge. AccessBell's report lists it for manual review rather than marking it pass or fail automatically, so it never gets missed.
How to Test It by Hand
Compare help or contact options across multiple pages and confirm they appear in a consistent location and order.
Common Failures
- A live chat widget appears on some pages but not others, or moves to a different position without explanation.
Related Criteria in Predictable
WCAG 3.2.6 Questions
What does WCAG 3.2.6 require?
A consistent way to get help, such as a contact link, chat widget or help page, must appear in the same relative place across pages where it is offered.
Can AccessBell test WCAG 3.2.6 automatically?
Not fully. This criterion needs a person to judge, so AccessBell's report lists it for manual review rather than marking it pass or fail on its own.
What level is WCAG 3.2.6?
Level A, added in WCAG 2.2.
Sources
- W3C: Understanding 3.2.6 Consistent Help (opens in a new tab)
- W3C: Web Content Accessibility Guidelines (WCAG) 2.2 (opens in a new tab)
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