Contact Support
How to reach the AccessBell team for help with your account, scans or billing, what to include so we can help quickly, and when to expect a reply.
Table of contents
We are happy to help with anything, from setting up your first domain to understanding a WCAG requirement.
How to Reach Us
Use the contact form, or select Support at the bottom of the dashboard sidebar. Choose the topic that fits best:
- Product support for scans, results and the dashboard
- Billing for payments, invoices and plan changes
- Getting started with Pro for questions before you subscribe
What to Include
- The email address on your AccessBell account
- The domain and page address involved
- What you expected to happen and what happened instead
- Any error message, word for word
- The time it happened, with your time zone
Never send passwords, card numbers or header values. We will never ask for them.
Response Times
We reply to every message within one business day, Monday to Friday.
Before You Write
Many answers are already in this Help Center. Try the search at the top of the Help Center.
Sources and Further Reading
- Understanding WCAG 2.2 W3C Web Accessibility Initiative
Still Need Help?
Search the Help Center or send us a message. We reply within one business day.