I Did Not Get the Confirmation or Reset Email
What to do when your AccessBell confirmation, password reset or invitation email does not arrive: spam folders, resending, typos and company filters.
Table of contents
Emails usually arrive within a minute. If yours has not:
1. Check Other Folders
Look in spam, junk, promotions and updates. In Gmail, search for AccessBell. If you find it there, mark it as not spam so future emails arrive in your inbox.
2. Resend It
- Confirmation email: on the “Check your email” screen, or on the sign-in page after trying to sign in, select Resend confirmation email. You can resend once a minute.
- Password reset: request it again from Forgot password.
- Team invitation: ask the person who invited you to remove and invite you again.
Links expire after a while, so always use the newest email.
3. Check the Address
Make sure there is no typo in the email address. If there is, sign up again with the correct address.
4. Company Email Filters
Some company email systems hold messages from new senders. Ask your IT team to allow email from accessbell.co, or try a different address.
Still Nothing?
Contact support with the address you signed up with, and we will help you get in.
Sources and Further Reading
- Gmail Help Google
Still Need Help?
Search the Help Center or send us a message. We reply within one business day.