Troubleshooting
Fix sign-in emails, failed scans and other common problems.
5 articles
- I Did Not Get the Confirmation or Reset Email What to do when your AccessBell confirmation, password reset or invitation email does not arrive: spam folders, resending, typos and company filters.
- A Page Could Not Be Scanned Common reasons an AccessBell scan fails, from bot protection and slow pages to private addresses and redirects, with the error messages and how to fix each one.
- Why Results Differ From Other Tools Why AccessBell, WAVE, Lighthouse and other accessibility checkers report different issues and scores for the same page, and which results to trust.
- I Cannot Add a Domain or Page Why the Add Domain or Add URL options are missing or show an error in AccessBell: roles, subscription status, plan limits and pages on the wrong domain.
- Contact Support How to reach the AccessBell team for help with your account, scans or billing, what to include so we can help quickly, and when to expect a reply.
Standards and References
- axe-core rule descriptions Deque Systems
- HTTP response status codes MDN Web Docs
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